Shipping policy

Shipping

We offer Australia wide and international shipping.

$10 standard shipping fee, for all orders over $150 the shipping is free when the discount code "FREESHIPPING" is used at checkout. If customer fails to use discount code unfortunately we are unable to refund this cost after order has been made. Please note that only one discount code can be applied at a time at checkout. Free Shipping for orders over $150 is ONLY on Australia-wide orders.

Please allow 1-4 business days for your order to be processed & shipped from our warehouse facility and 1-7 days during sale or peak periods. Once your order has left our warehouse facility our team takes no responsibility for any late, lost, damaged or missing parcels. We recommend getting in contact with the carrier provided and opening up an investigation. 

All domestic orders are shipped with Aus Post.

Standard Shipping (Australia Post)

WA Metro: 1–3 business days

Regional WA: 2–6 business days

SA: 4–7 business days

NSW, VIC & ACT: 5–8 business days

QLD & TAS: 6–9 business days

NT: 7–10 business days

 

Express Shipping 

$15.00 flat rate express shipping and international. 

 

Express Shipping (Australia Post)

WA Metro: 1–2 business days

SA, NSW & VIC: 2–4 business days

QLD & TAS: 3–5 business days

NT: 3–6 business days

Customs, Duties and Import Fees

For international orders, customs duties, import taxes, tariffs and any other fees imposed by the destination country are the responsibility of the customer.

Manoskin is not responsible or liable for any customs charges or import fees that may apply to your order. These charges are determined by the relevant customs authorities and are outside of our control.

As customs requirements and fees vary between countries, we recommend checking with your local customs authority before placing an order if you are unsure about any potential charges.

By placing an international order with manoskin, you acknowledge that you may be required to pay additional customs duties, taxes or import fees upon arrival in your country.

Local Pickup

At checkout, you can select local pickup for your order. Once selected, your pickup location and address will be provided during checkout.

Please allow 1 to 3 business days for your order to be processed and ready. Once your order has been prepared, you will receive a notification letting you know it is ready for collection. Please note, during peak periods it may take up to 7 days for your order to be ready for pickup. 

Local pickup is available Monday to Friday from 9am to 2pm. We are closed on public holidays and weekends.

PLEASE NOTE: Wait until you have received your ready for collection notification before arriving with your name and order number.